FAQs
How long does it take to process my order?
Orders are prepared within 1–3 business days. As soon as your package leaves our warehouse, you get an email with the tracking number.
How long will delivery take?
Standard delivery usually arrives 5–12 business days after dispatch. Customs checks, holidays or carrier delays can occasionally add a few days.
Do you offer free shipping?
Yes. U.S. orders of $59 or more ship free. Below that amount, the standard rate is shown at checkout before you pay.
How can I track my order?
Use the tracking link in your shipping confirmation email or open the Track Order page and enter your tracking number. No email after 5 business days? Write to us and we will check it for you.
Do the multi-buy discounts apply automatically?
Yes. On eligible bras, buying 2 takes an extra 10% off and buying 3 takes an extra 15% off. The discount is applied in the cart and at checkout, no code needed.
How do I find my size?
Every bra page has a Size Guide button next to the size options. If you are between sizes, our support team is happy to help you choose.
Can I return or exchange an item?
You can ask for a return within 30 days of receiving your order. Items must be unworn, unwashed and in the original packaging with tags. Final sale and clearance items cannot be returned. See our Refund Policy for every detail.
How do I start a return or exchange?
Email contact@oeakjelly.com with your order number and the reason. After approval we send you the instructions and the return address — please wait for our confirmation before shipping anything back.
Can I cancel my order?
Contact us within 24 hours of placing the order. Once a package has been dispatched it can no longer be cancelled, and the regular return process applies.
How can I contact you?
Send a message through our Contact page or write to contact@oeakjelly.com. We answer as quickly as we can.
